UK-based consultants, helping manufacturers and importers achieve their after-sales goals

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Starting from the premise that a great customer experience and an efficient, well-run business often go hand-in-hand, we spend most of our time in service centres, working out priorities, then helping managers design, sell, implement and lead change. When we're not at the 'sharp end', we're working with importers helping design customer journeys, service and maintenance packages, and tailor training programmes for the specific needs of the market.

 

Whatever you're thinking about in after-sales, we're always interested, so please feel free to get in touch.

VW USA
VW / Audi USA
VW / Audi Canada
GM Europe
Audi UK / Bentley UK
VW / Audi Russia
Audi ME
Bentley ME
Audi India
Audi SEA
Bentley AP
Bentley Japan
Bentley AP
Design and deliver importer level staff development programmes for training instructors, technical support staff and field-force staff
Design and deliver importer level staff development programmes for training instructors, technical support staff and field-force staff
Design and deliver importer level staff development programmes for training instructors, technical support staff and field-force staff
Design and deliver importer level staff development programmes for training instructors, technical support staff and field-force staff
Importer and dealer level operational training
Technical programme design, authoring and delivery
Storyboard design for all web-based technical training
Technical training course design
Dealer coaching and development
Dealer coaching and development
Dealer coaching and development
Dealer coaching and development
Dealer coaching and development
Dealer coaching / development / technical training
Dealer coaching and development
Dealer coaching and development
Dealer coaching and development
Design / delivery of technical apprenticeship programme
Dealer level technical training
Dealer level technical training
Dealer level technical training
Dealer development and coaching
Dealer development, coaching and training
Dealer development, coaching and training
Dealer development and coaching
Dealer level technical training
Technical training for importer staff
Nissan / Infiniti Europe