UK-based consultants, helping manufacturers and importers achieve their after-sales goals

Starting from the premise that a great customer experience and an efficient, well-run business often go hand-in-hand, we spend most of our time in service centres, working out priorities, then helping managers design, sell, implement and lead change. When we're not at the 'sharp end', we're working with importers helping design customer journeys, service and maintenance packages, and tailor training programmes for the specific needs of the market.

 

Whatever you're thinking about in after-sales, we're always interested, so please feel free to get in touch.